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DHL Express Nigeria ISO Certification

ISO certification guarantees that a manufacturing process, service industry, system of management or documentation process meets or exceeds all the requirements pertaining to standardization and quality assurance.  This certification is issued by the International Organization for Standardization (ISO).

ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS). It provides a framework and set of principles that ensure a process approach to the management of your organization, to consistently satisfy customers and other stakeholders.  In summary, it provides the basis for effective processes and effective people to deliver an effective product or service consistently.

An organization that is ISO 9001 certified has had its management system audited by a certification body and found to be compliant with the ISO 9001 requirements for a quality management system.

Nigeria’s Journey under ISO 9001 certification & benefits

DHL Nigeria has been certified to ISO 9001 quality management system for almost 2 decades now. Our continuous
certification to this standard:
•    Helps us greatly to standardize our processes.
•    Helps us to consistently identify defects within the system, carry out root cause analysis and implement corrective action.
•    Gives us marketing edge over competitors as it is required for sales bids.
•    Enhances customer satisfaction and loyalty.
•    Improves internal transfer of knowledge.
•    Provides continuous assessment and improvement.

For more information, visit www.iso.comExternal Link / New Window.